2025-05-09T12:49:24  *** teepee_ is now known as teepee
2025-05-09T18:25:30  <matrix-o-o> <hendersj> I know bugzilla is out of the project's hands, but can someone take a look at Progress ticket 181595 and escalate to SUSE to get the address updated for this user?  He's getting frustrated because he has no way to change his e-mail address in Bugzilla, and no longer has access to the old address.
2025-05-09T19:44:46  <matrix-o-o> <malcolmlewis> hendersj: it is what it is...
2025-05-09T19:50:31  <matrix-o-o> <hendersj> I know, but I'm asking for it to be nudged anyways.  If we don't make noise, then it'll never get addressed.
2025-05-09T20:01:41  <matrix-o-o> <malcolmlewis> hendersj: well bugzilla (AFAIK) and build service are not part of openSUSE Single Sign On. Not sure why the user can't just create an account with the correct email on bugzila?
2025-05-09T20:04:27  <cboltz> well, maybe not _single_ sign on (because you need to login separately for technical reasons) - but they use/share the accounts with all the other *.o.o services
2025-05-09T20:35:10  <matrix-o-o> <hendersj> @cboltz - that was my understanding as well. We need a good way to update e-mail addresses in b.o.o. malcolmlewis - creating a new account doesn't solve the problem of getting notifications for all the bugs they've reported or are involved in already.
2025-05-09T20:35:46  <matrix-o-o> <hendersj> We need a process that doesn't _create_ work for _volunteers_ - that will drive them away rather than attract them to help
2025-05-09T20:37:14  <cboltz> in theory the good way would be mailing bugzilla-admins@suse (or even better: no need to do so), but unfortunately practise disagrees :-(
2025-05-09T20:39:43  <cboltz> maybe you find a SUSE employee who can forward this specific ticket in a way that works, but that's not a good solution for several reasons
2025-05-09T20:40:51  <matrix-o-o> <krop> malcolmlewis: not possible
2025-05-09T20:40:52  <matrix-o-o> <Lubos Kocman> cboltz: ack, btw do you need access to any ticket?
2025-05-09T20:40:57  <matrix-o-o> <Lubos Kocman> 181595 right?
2025-05-09T20:41:26  <cboltz> thanks for the offer, but I have admin access on poo ;-)
2025-05-09T20:41:35  <matrix-o-o> <Lubos Kocman> ah it's poo
2025-05-09T20:41:39  <matrix-o-o> <Lubos Kocman> I thought it was SD ticket sorry
2025-05-09T20:43:41  <cboltz> well, if you have a way to reach the bugzilla admins with a special device like https://paste.opensuse.org/pastes/a869ebec5be6 I'd be *very* interested ;-))
2025-05-09T20:43:55  <matrix-o-o> <Lubos Kocman> I can only submit tickets
2025-05-09T20:44:10  <matrix-o-o> <Lubos Kocman> hehe :-)
2025-05-09T20:44:16  <matrix-o-o> <Lubos Kocman> nice keychain ✌️
2025-05-09T20:44:52  <cboltz> and a nice motivation tool ;-)
2025-05-09T20:45:07  <matrix-o-o> <Lubos Kocman> ah :-) oky, didn't get that part initially :D
2025-05-09T21:30:16  <matrix-o-o> <hendersj> cboltz: Yeah, the user did that, got no response at all, apparently.
2025-05-09T21:30:45  <matrix-o-o> <Lubos Kocman> hendersj: do you have any ticket reference?
2025-05-09T21:31:05  <matrix-o-o> <hendersj> 181595 is the one I found on p.o.o.
2025-05-09T21:31:32  <matrix-o-o> <Lubos Kocman> as in SD-181595 right?
2025-05-09T21:31:36  <matrix-o-o> <hendersj> https://progress.opensuse.org/issues/181595
2025-05-09T21:31:57  <matrix-o-o> <Lubos Kocman> Ah so no bugzilla ticket
2025-05-09T21:31:58  <matrix-o-o> <Lubos Kocman> let me create one
2025-05-09T21:32:00  <matrix-o-o> <Lubos Kocman> I mean SD ticket
2025-05-09T21:32:20  <matrix-o-o> <hendersj> Ah, yeah, I'm not familiar with using SD tickets for this kind of thing.
2025-05-09T21:32:32  <matrix-o-o> <hendersj> (or actually what an SD ticket is, come to think of it)
2025-05-09T21:33:34  <cboltz> Lubos, if this works, you just got a new job ;-)  - "forwarding user complaints to SD tickets"
2025-05-09T21:34:16  <matrix-o-o> <Lubos Kocman> cboltz: I'll be happily doing this
2025-05-09T21:34:31  <matrix-o-o> <hendersj> Ah, yes, I don't believe I have access to that system.
2025-05-09T21:34:39  <matrix-o-o> <Lubos Kocman> nah this is suse internal
2025-05-09T21:34:58  <matrix-o-o> <Lubos Kocman> Feel free to ping me next time, or ask heroes to reassign ticket to me
2025-05-09T21:35:07  <matrix-o-o> <hendersj> Will do - appreciate it!
2025-05-09T21:35:20  <matrix-o-o> <Lubos Kocman> thx! these usually take about two business days
2025-05-09T21:35:31  <matrix-o-o> <Lubos Kocman> I have an earlier request for bugzilla / default QE contact from today :-)
2025-05-09T21:35:44  <cboltz> as much as I like your help with this - this is "just" an ugly workaround
2025-05-09T21:35:55  <matrix-o-o> <Lubos Kocman> ack
2025-05-09T21:35:57  <matrix-o-o> <hendersj> Good to know, I'll let the user know.  We probably need to come up with a better way (cbolz beat me to it ;) )
2025-05-09T21:36:22  <cboltz> actually - can you open a SD ticket saying "please read and handle the mails to bugzilla-admins@suse every day"? ;-)
2025-05-09T21:36:53  <matrix-o-o> <Lubos Kocman> cboltz: I'll talk to Georg what would be the best way to do so. I guess internal alias/mailing list which can create SD tickets or similar.
2025-05-09T21:37:06  <matrix-o-o> <Lubos Kocman> and whitelist some external heroes to it
2025-05-09T21:37:29  <cboltz> well, no(t really)
2025-05-09T21:37:52  <cboltz> there is already the bugzilla-admins mail address which is available to everybody
2025-05-09T21:38:08  <cboltz> the obvious solution would be that someone reads these mails ;-)
2025-05-09T21:38:16  <matrix-o-o> <Lubos Kocman> hehe
2025-05-09T21:39:25  <cboltz> or, if you really can create an alias that can create SD tickets, name it bugzilla-admins@suse ;-)
2025-05-09T21:39:56  <matrix-o-o> <hendersj> That might help, but if there's a way to automate it so nobody has to get involved, longer term that's probably a better option.  For the forums, it propagates (AFAIK) via OIDC when the user authenticates to the forums after changing it in the IdP portal. Maybe something similar could be done with bugzilla?
2025-05-09T21:42:12  *** teepee_ is now known as teepee
2025-05-09T22:06:45  <acidsys> external people don't get access to Jira SD. I tried to work the Bugzilla problem out in numerous ways over the last ~2 years, ultimately I requested to be allowed to handle the Bz account tickets myself some days ago. it's a workaround but as I already do that workaround for the IDP tickets, it would be better than nothing and also be partially easier for me (being able to solve IDP + Bz
2025-05-09T22:06:47  <acidsys> in one go instead of doing 50% and then sending people off to a blackhole). so far no reply though.
2025-05-09T22:10:04  <acidsys> I agree having Lubos or others make a SD ticket on a per request basis is a workaround and my past experience is that it's not practicable, often a request requires further information and then you end up relaying information back and forth two parties
2025-05-09T22:10:17  <acidsys> meanwhile trying to translate openSUSE slang to corporate slang and vice versa
2025-05-09T22:11:09  <acidsys> that being said I comment the motivation
2025-05-09T22:11:12  <acidsys> commend*
2025-05-09T22:17:31  <matrix-o-o> <SFaulken> acidsys: If you could please try to coordinate with jeff_mahoney that would really be great.
2025-05-09T22:17:41  <matrix-o-o> <SFaulken> he's been working on it from the board end
2025-05-09T22:18:18  <matrix-o-o> <jeff_mahoney> @acidsys i've spoken with Jochen and Vadim about the need to find a real solution here. i owe them a demand document.
2025-05-09T22:18:41  <acidsys> I usually cc all board (the ones who are in SUSE at least) to my tickets
2025-05-09T22:19:04  <acidsys> jeff_mahoney: cool, please be aware that the real solution is pending not just for bugzilla
2025-05-09T22:20:58  <acidsys> it would be ideal if we find something universal. but of course I appreciate any progress :)